Practice Overview: Arbitration & Dispute Resolution

Arbitration & Dispute Resolution: Resolving Concerns without Litigation

If you have a business dispute, Amazon dispute, or Amazon suspension, a neutral arbitration may be the solution.

Sometimes, no matter how hard sellers work to play by the rules and provide information requested by Amazon, the Amazon Seller Performance team still does not help. If you’ve submitted multiple Plans of Actions for a suspended product or account to Amazon and received the dreaded “We may not respond to further messages” email, arbitration may be the solution. By taking the decision out of Amazon’s hands and giving power to a neutral third-party, you can present your arguments to an unbiased party and let them make the final decision.

Primary Contacts

Jeff Schick

Partner

Boca Raton

Phone: +1 (833) 326-6529

Email: [email protected]

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Your Amazon Arbitration Team

Use Arbitration to Get Your Account/Product Reinstated

When Amazon refuses to release your hard-earned funds or withholds your inventory, you have a right to use arbitration to get it back. Every Amazon Seller is entitled to seek reinstatement of suspended accounts or products, and if Amazon’s internal teams unfairly issue denials you can use arbitration to get reinstated. Have you faced unfair denials from Seller Performance, Product Quality, or the Jeff Bezos Escalation Team? Using arbitration, you can take the reinstatement decision out of Amazon’s hands and give it to a trained and neutral arbitrator.

Benefits of Arbitration

Arbitration is a serious benefit to sellers who have had their funds, inventory, or selling privileges unfairly withheld by Amazon. Arbitration is an easy out-of-court process that allows  sellers to use a neutral and independent third party to resolve their claims against Amazon. Additionally, through arbitration, Sellers are able to obtain a judgement from the arbitrator, which is binding upon both parties. If the arbitrator agrees that Amazon acted unfairly, they can order Amazon to reinstate your account, and Amazon will comply.

Learn About Arbitration Options

Recommended for Sellers with claims under $10,000, our “DIY” approach allows you to represent yourself using our professionally-drafted materials. We will help you analyze your claim, draft your documents, and provide advice on how to represent yourself at the arbitration.

Full-Service Approach to Arbitration

Recommended for sellers with over $10,000 in claims (withheld cash or inventory), we offer a full-service option for arbitration against Amazon. Our team can help guide and represent you through the entire process, and will handle filing documents, managing deadlines, and representing you at the arbitration. Our attorneys will coach you along the way, and ensure your questions are answered so that you are ready for the arbitration. For most cases, we are able to offer flat-fee arrangements, though some complicated cases may require an hourly billing arrangement.

What is the timeline for arbitration?

Under the AAA Expedited Arbitration Program, which is available for many claims, you are able to have a hearing within 30 days from when the arbitrator is appointed. Additionally, a decision is made within 14 days of your hearing.

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